Shipments and returns
Shipping & Delivery
We offer a number of different shipping and delivery options. On checkout you can select the best option for price and delivery times.
You will receive a text & email on dispatch of your order. Working days are Monday to Friday, excluding public holidays. Any orders placed over the weekend will be considered as being placed the following working day.
We can also assure you that your goods will be securely packaged by our warehouse staff. Boxes and packaging are amply sized and your items are well-protected. We endeavour to dispatch all goods within 48 hours, if received Monday to Friday. Orders received on Saturday and Sunday will be dispatched on Monday.
The delivery method for your goods depends entirely on the weight of the parcel, the country you are in and the delivery option you pick. There’s no need for any intervention on your part – our systems will automatically calculate the weight and send the goods according to the option you pick. Whichever delivery option, we will provide you with a link to track your package online. Delivery fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot guarantee to group two distinct orders placed separately, and delivery fees may apply to each of them.
If you fail to take delivery of the ordered goods and they are returned to us, we will contact you upon their arrival via email. A refund of the cost of goods without shipping will be processed within 7 days unless you have notified us before then to advise that the goods are still required. If the goods are still required, you will be charged an additional shipping fee for a second delivery.
It is the responsibility of the customer to ensure there is someone at the delivery address at the specified date to sign for the parcel. If no one is present the courier may deliver the goods to a neighbour either side or directly opposite and should leave a card to advise where this parcel has been left. If a parcel has been delivered but you are claiming non receipt of a parcel then please allow 3-5 days from date of notifying us to allow us to investigate with the courier. If a refund is applied and the goods are later located then we reserve the right to place a debit for these goods unless you return them to us.
Usually everything displayed on our site as In Stock is present in our warehouse and available for immediate dispatch. In the unlikely event that any ordered goods are not readily available to us, we reserve the right to cancel your order. You will receive an email notification of any order cancellation as a result of stock out confirming that any pre-authorisation has been released or payment refunded as relevant in line with our Payment Terms, To the extent that the out of stock item forms part of a larger order, all other goods ordered by the customer will be dispatched in the normal way.
It is our objective to achieve on time delivery on all orders. We monitor our delivery partners and our experience is that delivery is successfully effected within the chosen delivery time period in 99% of cases.
We use a number of third party courier service providers and on occasion human error may cause a package to be misdirected. Once despatched, the on time delivery of a package is the responsibility of the relevant courier company and Smyths Toys cannot be held responsible for a package not reaching its destination on time.
In order to avoid disappointment, we suggest that customers place orders well in advance of parties and Christmas to allow for any unforeseen delays.
It’s ok to change your mind! We’ll accept returns up to 14 days after delivery providing the following terms are met:
- All packaging must be intact so that the item is in a re-saleable condition
- You are able to provide a valid proof of purchase – this can be a copy of your receipt from store, your confirmation e-mail, the invoice/packing note inside your delivery parcel, or a copy of a bank statement showing the transaction.
- Return postage costs are covered by the customer (please also note that your original postage charge will not be included in the refund)
If you have bought an item from us that proves to be faulty, please let us know as soon as the fault becomes apparent so we are able to help.
We reserve the right to test the product before accepting it back for refund or replacement.
Although some of our electronic toys are covered by a years warranty, others we will accept back within a reasonable period of time – up to 90 days – and offer a repair, replacement or refund (either full or partial depending on usage).
Refunds are issued back to the method of payment you originally used i.e. your credit or debit card, Paypal, Amazon etc