Terms and conditions of use

Terms and conditions of use

Welcome to the Tokyo Kraze website.  Your use of this website, constitutes acceptance of these terms and conditions. If you do not accept the terms and conditions, then you may not use the website.

These terms and conditions may be revised at any time by us updating the website. Changes to these terms and conditions will be effective immediately when they are posted on the website. We reserve the right to close any, or all, of the website at any time, and to amend or correct any website content, with or without prior notice.

1. Prices

1.1 The prices payable for goods that you order are as set out in Tokyo Kraze website. We try to ensure that all the prices 

shown on this website are accurate. However, occasionally products are mispriced. Where a product’s correct price is lower 

than the stated price we will issue a refund for the difference and despatch the order in the usual way. Where a product’s 

correct price is higher than the stated price we will inform you of the correct price and give you the opportunity to proceed 

with the order at the correct price or cancel the order. Where a reduced price is shown the item/s have been on sale at the 

higher price for 28 days or more. 

1.2 You will be required to pay for delivery and it might not be possible for us to deliver to some locations. Our delivery 

charges are set out in our website.

1.3 Price and availability information is subject to change without notice.

2. Payment

2.1 Payment can be made by the methods provided for you on Tokyokraze.com website and you must be over 18 to make a 

payment. 

2.2 We will debit the payment from your chosen method of payment at the time that you place your order

2.3 All prices include VAT (where applicable) at the applicable current UK rate.

3. Acknowledging your order

3.1 Following your confirmation of your order, we will send you an email to acknowledge your order. Please note that this email is not a confirmation or acceptance of your order.

3.2 If during processing we discover for any unforeseen reason that we cannot complete order we will cancel the order and 

email you explaining why (for instance, a stock shortage, inability to obtain payment, or the identification of a pricing, product, 

or product description fault).

3.3 Your order is accepted and the contract concluded when the product ordered is despatched.

4. Right for you to cancel your contract

4.1 You may cancel your contract with us for the goods you order at any time up to the end of the 14 days from the date you 

receive the ordered goods, provided the goods are unused, unopened, in their original condition and packaging with all materials, manuals and accessories intact. You do not need to give us any reason for cancelling your contract nor will you have to pay any 

penalty. 

4.2 You cannot cancel your contract if you have taken any audio or video recording or computer software out of the sealed 

package in which it was delivered to you. 

4.3 To cancel your contract you must notify us by telephone, email, or in writing.

4.4 If you receive an item that you did not order, please notify us as soon as possible.

4.5 If you have received the goods before you cancel the contract then you must send the goods back to us at your own cost 

and risk in the original packaging and condition. Our returns address is:

Tokyo Kraze

Customer Service Department

275 New North Road

London

N1 7AA. UK.

Please pack the items so that they will not be damaged in transit. Include a copy of the packing note included in the package 

we sent to you and a brief note of the reason for return.

4.6 Once you have notified us that you are cancelling your contract, any sum debited by us from your payment card will be 

re-credited to your account as soon as possible. If you do not return the goods delivered to you or do not pay the costs of 

delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.

5. Cancellation by us

5.1 We reserve the right to cancel the order if:

  • we have insufficient stock to deliver the goods you have ordered
  • we cannot obtain payment
  • a product, price, or offer description fault has been identified
  • we do not deliver to your area

5.2 If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from 

your credit card or from a Paypal account, as soon as possible but in any event within 30 days of your order. 

5.3 We reserve the right to withdraw any products from this website at anytime and/or remove or edit any materials or 

content on this website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our 

sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from this website 

whether or not that product has been sold; removing or editing any materials or content on the website; refusing to process a 

transaction or unwinding or suspending any transaction after processing has begun.

6. Delivery of goods to you

6.1 Tokyo Kraze will deliver the goods ordered by you to the address you give us for delivery at the time you make your 

order. 

6.2 Delivery will be made as soon as possible after your order is accepted.

6.3 You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have 

been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction. 

6.4 Goods for delivery outside the European Union may be subject to import duties, taxes and/or customs charges. These 

charges are levied once the parcel arrives at its destination, and must be paid by the recipient.

7. Damaged or Faulty Items

7.1 Please do not accept or sign for an order which is visibly damaged. If you receive an item which has been damaged in 

transit, please contact us as soon as possible. We will do our best to provide a replacement as soon as possible. 

7.2 In the unlikely event that you receive an item which proves to be faulty we are happy to help. However, we do ask that 

you notify us of any problem within a reasonable period of time. We reserve the right to test the product before a suitable 

course of action is decided upon.

8. Proprietary Rights and Licences

8.1 All copyright in the text, graphics and layouts of this website and in all software and software compilations underlying the 

site is owned by or licensed to Tokyo Kraze.

8.2 You are not permitted, without our prior written consent, other than for personal, non-commercial purposes, to copy, 

transmit, reproduce, publish, display, distribute, store, modify or adapt this website, its material, contents or underlying 

software.

8.3 When you transmit or post any material to or on our website, you grant to us a non-exclusive, world-wide, perpetual, 

royalty-free licence under your copyright and other intellectual property rights to use or display or distribute that material in 

any way without any duty at all to account to you.

9. Trade Mark Information

9.1 “Tokyo Kraze” trade mark used within this website is the property of Tokyo Kraze and other 

trade marks used are the property of their respective owners.

9.2 You are not permitted to use any of the above trade marks or any similar signs likely to confuse the public, without our 

prior written consent.

10. Use and storage of data

10.1 If you have bought something from Tokyo Kraze we will have your email address, phone number, address and credit 

card details. If you choose to deliver items to a third-party (such as a friend) we will have their name and address. Information 

is only used to help us deliver the parcels and contact you. 

10.2 We also maintain an order history of your purchases. This allows you and us to track your deliveries and review your 

past purchases. We may offer you a reward for purchases or make an offer we think you might like based on your order 

history. We also collect information of a general nature about how many ‘hits’ our website gets. And we monitor the site traffic 

patterns; this tells us which areas of the site are being visited more than others. It also helps us build a more useful site in 

subsequent re-designs. We don’t track individual user’s pathways through the site. Our site also uses ‘cookies’.

10.3 We may have to disclose some of your information to service suppliers i.e. our chosen carriers, to help complete your order. 

10.4 We may establish general practices and limits concerning the use of the website and the services we provide, including 

limits to the size or number of e-mail message you send or the time that message may be stored or posted on our website. 

We are entitled to delete any material at any time and we will not be liable in any way for deleting or failing to store or post 

any material which you may transmit to us.

11. Governing Law

The contract between us shall be governed by and interpreted in accordance with English law and the jurisdiction of English 

courts.

12. Entire agreement

These terms and conditions, together with our current website prices, delivery details, contact details and privacy policy, set

out the whole of our agreement relating to the supply of the goods to you by us. Nothing said by any sales person on our 

behalf should be understood as a variation of these terms and conditions.